Wikis

Yes I'll admit it. I use Wikipedia to answer information requests. Sometime people just want a short easy to understand answer. Wikipedia fills this need and sometimes is a good starting point to further research.

At work we use the ill.wetpaint.com wiki and find it a useful source. I find the idea of adopting an intranet based wiki for procedure manuals a good one. We have our procedures on our intranet and are currently reviewing them. With only a limited number of staff being able to add or remove items it can be frustrating getting your procedures up. A wiki may make the process easier.

I liked the Book Lovers Wiki. Maybe we could investigate doing something along those lines at work.